Add an auto-response email

  • Updated

It’s possible to add an auto-response email that is automatically sent after a recipient completes a survey – perfect for confirmation-emails, welcome-emails or as a “Thank you”-mailing.

PREREQUISITES:

  1. The auto-response mailing you want to use must have been sent to at least one person (e.g. yourself). A draft mailing cannot be used as an auto-response email.
  2. In order for this function to work, the survey must contain an email-field + and this question must have Email as default value.

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Add an auto-response mailing to your survey

  1. Open the survey which will include an auto-response email
  2. Open Settings in the right hand side menu
  3. Open Send confirmation after submit
  4. Click on Choose mailing and select the email to be sent automatically after a survey is completed
  5. Save by clicking the save icon.

You do not need to have an auto-response email for all surveys.

Would you like to include the respondent's answer in the confirmation email? Here's how to do it »

 

Linking a Confirmation Email to an Anonymous Survey

If you'd like to attach a confirmation email to an anonymous survey (where there’s no link to specific contacts), such as a registration form on your website, follow these steps:

The survey must include a question that collects the respondent's email address.
Set this question’s default value to "Email."

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If you also want the survey recipient to be able to forward the survey, ensuring the confirmation email is sent to the person who completes the survey (and not the original recipient), set up the survey as described above. In the email you send out (containing the survey link), make sure to link to the survey’s web address.