If one of your contacts wishes to "be hidden" they should contact you (not Ungapped) to request this.
You then have a certain period to process the request.
- Search for the contact in Ungapped.
- Open the contact's profile card.
- Go to the Consents tab.
- Click the Anonymize button.
Note: It takes some time to anonymize all data associated with a contact (custom fields, email open/click/bounce/block data, SMS open/bounce/block data, survey responses, etc.).
What happens if an anonymized contact is re-imported or signs up again for your newsletter?
The contact is "reset." For instance, if a contact was previously blocked, they will now become active again - since the system has "forgotten" that the contact had opted out of future communications.
|
Anonymization vs. Blocking: Anonymization: If your goal is to ensure the contact does not receive any future emails/SMS messages, anonymization may not be the best option. An anonymized contact can potentially receive future communications if re-imported or re-subscribed. Blocking: A blocked contact will not receive any future communications. This is a more reliable option if preventing future emails/SMS messages is your priority. |