Developers console for troubleshooting

💻 What is the Developer Console?

In some cases, a screenshot of the developer console is absolutely necessary for us to troubleshoot. It’s a tool in your web browser that shows error messages and technical information that isn’t visible to you as a user.

Without the information from the console, we sometimes can’t move forward or understand what went wrong. Taking a screenshot only takes a few seconds and can be crucial for us to help you in the best possible way.

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🔧 How to take a screenshot of the Dev Console:

1. Open the browser and go to the page that’s causing problems

Example: Go to the website or email that isn’t behaving as it should.

2. Open the Developer Console

There are several ways—choose the one that works best for you:

💡 Option A: Keyboard shortcut

• Windows: Press Ctrl + Shift + I

• Mac: Press Cmd + Option + I

💡 Option B: Right-click

• Right-click anywhere on the page

• Select “Inspect” (or “Inspektera” if your browser is in Swedish)

This will open the developer tools (they may appear on the right-hand side or at the bottom of your window).

3. Click the “Console” tab

In the small window that appears, click on the tab called Console (or “Konsol” if your browser is in Swedish). This shows error messages, warnings, and other information we need to see.

4. Take a screenshot (print screen)

💻 Windows

• Press Print Screen (often marked PrtScn) to capture the entire screen

• Or Alt + Print Screen to capture just the active window

• Or use Snipping Tool:

  • Search for “Snipping Tool” in the Start menu

  • Click New and select the area you want to capture (for example, the console and the web page)

🍏 Mac

• Press Cmd + Shift + 4, then drag to select the area you want to capture

• The image will be saved automatically on your desktop

5. Send the screenshot

Upload the image in an email, chat, or support form.

👉 If possible, include both the error messages from the console and what you clicked on the page - it really helps us!