Remind or inform your guests about the upcoming event.
Schedule a reminder email to be sent the day before the event to those who have the status ‘Accepted’.
- Open the event.
- Go to Communication in the left column.
- Go to Mailings and click on the Create new mail button.
- In this case, you want to inform/remind the people who will be attending the event, i.e. those who have the status ‘Accepted’, so select "3. Inform".
- If there is a special event reminder email template in your account, you can select ‘Create your own’, otherwise select 'Use standard template'.
- An information/reminder email is now created that automatically retrieves data dynamically from the event (date/time/location/logo/hero image etc). This email is automatically linked to the right segment = the right recipient, i.e. the people in the event's guest list who have the status ‘Accepted’.
- Click on the subject line of the email, (if you wish to make any changes to the email, you can do so) and send out the email or schedule it to be sent later.
If you schedule the email to be sent later, the people who have the status ‘Accepted’ at the time of sending will receive the email (not the people who are in the segment at the time of scheduling).
We recommend that the reminder email contains a ‘Can't make it?’ button or link so that participants, who can no longer attend the event, can easily cancel their place.
The button should be linked to the "Cancel event registration", which you can find on the Events tab.
If the person receiving the reminder email clicks on the ‘Unable to attend?’ button, the status of that contact will change from “Accepted” to ‘Cancelled’. They will automatically receive a confirmation email that they have cancelled their place.