When you contact technical support or customer service, we may ask you to take a screenshot so we can see exactly what you see and better understand your issue.
A screenshot can be compared to an exact photograph of what’s currently displayed on your screen. Its purpose is often to show and share what you’re seeing with others, or to save it for future reference. All major operating systems have a built-in way to take screenshots.
Here’s how to do it:
Windows
- Press the Print Screen key (usually located just to the right of “F12”; it may also be labeled PrtScr or PrtScn). The current screen content will now be automatically copied to your computer’s memory (clipboard).
If you have multiple windows open and only want to capture the active one, use Alt + Print Screen instead.
Note: If you're using a laptop, you may need to press Fn + Print Screen. - Create an email, paste the image (use Ctrl + V), and send it to support@ungapped.com
Mac OS
Option 1:
- Press Shift + Command + 3 at the same time. (The Command key, also known as the Apple key, is found only on keyboards designed for macOS.)
- This will take a screenshot of your entire screen and automatically save it to your desktop with the name Picture 1, Picture 2, etc.
Option 2:
- Press Shift + Command + 4 at the same time.
- Select the area you want to capture.
- Listen for the “camera shutter” sound. When you hear it, the screenshot has been taken and saved to your desktop, just like in Option 1.
iPad
Press and hold the power (on/off) button while simultaneously pressing the home button.
Linux
Most common X-Windows installations include a built-in tool for taking screenshots.
In your shell, you can use the following commands: "xwd -out screenshot -root" or "xwd -out screenshot -screen"
Gnome
Pressing the Print Screen key opens a dialog allowing you to save a screenshot in PNG format.
To capture only the active window, use Alt + Print Screen.