Subscription levels PRO, Automation, and Enterprise can invite an unlimited number of users and administrators to their accounts. Basic cannot invite users.
The person/s who is an administrator on the account can invite other users to the account for free.
The administrator can also assign different roles to the users:
- User – can use the platform
- Administrator – can use the platform + can invite users to the account + remove users + edit account settings + upgrade the account + top up the SMS balance.
Add a new user:
- Click on your profile at the bottom of the left menu, then click "Invite your team to Ungapped."
- You’ll be directed to the Account Users page under account settings. Click the turquoise "Invite users for free" button.
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Enter the email address and name of the person you want to invite, then click Send Invitation.
- An invitation email will be sent, and the person has 30 days to open it. They must click the link in the email to accept the invitation and gain access to the account.
The email is titled: “Firstname Lastname has invited you to Ungapped,” where the sender’s first and last name appear. - Once the invitee accepts and gains access to the account, they will automatically be assigned the User role. An administrator can change their role to Administrator if needed.
Remove a user:
- Open Account Settings (bottom left of the black menu).
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Go to the Account Users tab in the left menu.
- Click the trash can icon next to the user’s name and confirm that you want to remove them from the account.
The removed user will NOT receive any notification about being removed. If the user also has access to another Ungapped account, they will still retain access to that account.