Do you get a blank page when logging in? Has the app gotten stuck in a loading state?
If the app isn’t behaving as it should or looks different than usual, you might need to perform a hard reload of your browser:
A hard reload is used to force the browser to reload a web page and its associated resources (such as images, CSS, and JavaScript) directly from the web server, instead of loading them from the browser’s cache. This can be useful for:
- Content updates: If a web page has been updated on the server but the changes aren't visible due to cached versions of files, a hard reload ensures that the latest version of the page and its resources is displayed.
- Performance issues: If a web page is behaving unexpectedly or slowly, a hard reload can sometimes resolve these problems by clearing out corrupted or outdated cache.
A hard reload may therefore be necessary when you want to see the most recent updates, troubleshoot technical issues, resolve loading problems caused by cache-related issues.
How to perform a hard reload / hard refresh:
For PC – Chrome, Firefox, Edge:
Ctrl (+ Fn) + F5
OR
Ctrl + Refresh button (top left next to the browser’s address bar)
For Mac – Chrome & Firefox:
Command (⌘) + Shift + R
OR
Shift + Refresh button (next to the browser’s address bar)
Safari:
Option + Command (⌘) + E